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Frequently Asked
Questions
Product Questions
Regulatory Questions
Sales Policies and Procedures
Miscellaneous
Industry Definitions
Product Questions:
Do you have a foaming dispenser?
Yes! our EZ Foam dispensing system is a 1000mL
bag-in-a-cabinet system. For details, see our web
page on the EZ Foam dispenser.
How many hand washings do you get out of your dispensers?
Most of our dispensers output between 1.0 and 1.5mL per push. If you only push
once
with a 1.0mL output and you use our 800mL bottle, then the answer would be 800 hand
washings. Most people will push the dispenser several times. Therefore, it is difficult to
say how many hand washings you get per bottle or bag.
Do you have lanolin in your soaps?
Apex powdered hand soap has lanolin.
Will your product fit competitor’s dispensers?
Many of our products have universal attachments that will fit competitive dispensers.
Call our Customer Service department for more detailed information (1-800-543-4641)
Will competitor’s products fit your dispensers?
Kutol manufactures several proprietary dispensing systems. Only products manufactured
by Kutol will refill these dispensers.
Does Kutol offer an E-2 rated hand soap?
HSC – in bag-in-box, rigid cartridge, DuraView, EZ
Foam, flat top or pour top gallons, as well as a 55 gallon drum.
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Regulatory Questions:
What is the difference between antimicrobial, antibacterial, or antiseptic?
In the hand soap industry, all these terms are used interchangeably.
What is an OTC drug product?
An OTC drug product, such as an antimicrobial soap, has an active ingredient. An active
ingredient is an ingredient that is intended to diagnose, cure, mitigate, treat, or
prevent a disease to effect the structure of a body, either human or animal.
What does the OTC stand for?
OTC stands for Over The Counter. It refers to Over The Counter drug products. These
products, such as antimicrobial soaps, are produced in compliance with a monograph.
What is a monograph?
A monograph is a government publication that delineates the OTC product type, required
name, allowable active ingredients, allowable claims, testing, and other required labeling
and manufacturing data.
What does medicated mean?
The term medicated indicates that an active ingredient is
present.
What is efficacy?
Efficacy refers to how well a product works, usually associated with antimicrobial
killing power.
What is log kill?
Log kill is a microbiologist’s way of expressing killing power. One log is 90%
kill, two logs are 99% kill, three logs are 99.9% kill and so on (Each log represents an
additional 9).
What does cGMP stand for?
cGMP stands for current Good Manufacturing Practices. A manufacturing facility that
adheres to the Food and Drug Administration’s guidelines set forth in the Code of
Federal Regulations Part 21 and is registered with the Food and Drug Administration is
said to be a cGMP facility.
Some product warnings read "Keep out of reach of children". Are these
products safe?
Antimicrobial products and other OTC drug products are required by law to carry that
warning. Children should be supervised when using any chemical product.
Why don’t you make a "kills HIV (AIDS) claim"?
There is yet no test set forth by the Center for Disease Control to test this claim. To
test HIV kill on skin, someone would have to put the virus on human skin, and that would
be too dangerous. It is illegal for us to make this claim about hand soaps.
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Sales Policies and Procedures:
How much do I need to order to have prepaid freight?
Orders are prepaid when 1000 or more pounds are ordered.
Can I purchase directly from Kutol?
Kutol uses a network of Janitorial and Paper distributors across the country. If you
order less than truckload quantities, you must order from these distributors. To find a
distributor in your area, please use the sales representative map on this website.
Can we private label your products?
Yes. All Kutol products can be private labeled. See our web
page on private labeling or call us for details (1-800-543-4641).
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Miscellaneous:
What are Kutol’s receiving hours?
7am – 3:30pm Monday through Friday.
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Industry Definitions*
Alkali: A chemical substance (such as hydroxide) which reacts with and neutralizes
an acid.
Borax: A white, crystalline, mildly alkaline water soluble salt.
Emollient: An ingredient for soothing the skin or for making the skin soft.
Saponification: The process of converting a fat into a soap by treating it with an
alkali.
Soap: The product formed by the saponification or neutralization of fats.
Waterless Hand Cleaner: A paste, gel or lotion that does not require rinsing.
* = Definitions obtained from The Soap and Detergent Association
(SDA).
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